Syba Signs - FAQs

Can I change or cancel an order?

If you need to change or cancel an order please contact us as soon as possible.

Can I enter a purchase order reference when shopping online?

Yes. You will be given the option to enter a customer reference number, simply enter your purchase order number and we will ensure it appears on the final invoice.

Do you keep my credit card details?

Your credit card details are stored securely and immediately destroyed after use.

Do you ship internationally?

Yes we ship internationally, please refer to individual websites:
www.sybasigns.com.au (Australia)
www.sybasigns.co.nz (New Zealand)
www.sybasigns.com (USA & Rest of the World)

How do I get a copy of my invoice?

Your invoice will be sent out with your order. If you do not have a copy of your invoice and you have received your goods please Contact Us.

How do I know that my online order has been received?

You should receive an email confirming your order in the moments following its completion. If you do not receive a confirmation email please contact us so we can ensure your order has been received.

How will my order be shipped?

We exclusively use Australia Post eParcel to send you orders.
If you require Express Post please contact us to make this request and to get a quote for this service.

I am a New Zealand or international customer do I pay GST?

New Zealand and international customer orders are goods and services tax free.

What are my payment options?

You can choose to receive an invoice or pay by credit card at checkout. If you select the invoice option it will be sent with your order. The payment terms are 30 days from the date of invoice.

What are your shipping rates for Australia?

Shipping and handling for Sydney metro orders is $15.00 + GST
Shipping and handling for WA, NT, SA & FNQ orders is $21.00 + GST
Shipping and handling for Rest of Australia orders is $17.00 + GST
Spine Label only orders: $9.00 + GST Australia wide.
If you require an express service please contact us for options and pricing.

What are your shipping rates for international orders?

Please refer to our online shipping information for international shipping rates.

What are your shipping rates for New Zealand

Please refer to our online shipping information for New Zealand shipping rates.

What if a discount has not been applied to my order?

If you believe a discount should have been applied to your order please contact us with your invoice number and the relevant discount information.

What if I want to return a product?

Please refer to our returns policy.

What if my order is damaged or has items missing?

Please contact us within 30 days of receipt of your order if you have damaged or missing items in your order. We encourage all customers to fully inspect their orders on receipt to ensure any discrepancies are sorted out as soon as possible.

When will my credit card be charged?

Your credit card will be charged at the time of ordering.

Will my personal information be secure?

Any personal information you provide is stored securely and accessed only for the express purpose of fulfilling services you have requested. Your personal information will at no point be passed onto a third party, unless required to fulfil your order as per your request. For more information please view our privacy policy.

Frequently Asked Questions

How can we help?
Choose a category to quickly find the help you need.

Can I change or cancel an order?

Can I enter a purchase order reference when shopping online?

Do you keep my credit card details?

Do you ship internationally?

How do I get a copy of my invoice?

How do I know that my online order has been received?

How will my order be shipped?

I am a New Zealand or international customer do I pay GST?

What are my payment options?

What are your shipping rates for Australia?

What are your shipping rates for international orders?

What are your shipping rates for New Zealand

What if a discount has not been applied to my order?

What if I want to return a product?

What if my order is damaged or has items missing?

When will my credit card be charged?

Will my personal information be secure?

Still have a question?

Company

Products

Legal

Frequently Asked Questions

How can we help? Choose a category to quickly find the help you need.

Can I change or cancel an order?

Can I enter a purchase order reference when shopping online?

Do you keep my credit card details?

Do you ship internationally?

How do I get a copy of my invoice?

How do I know that my online order has been received?

How will my order be shipped?

I am a New Zealand or international customer do I pay GST?

What are my payment options?

What are your shipping rates for Australia?

What are your shipping rates for international orders?

What are your shipping rates for New Zealand

What if a discount has not been applied to my order?

What if I want to return a product?

What if my order is damaged or has items missing?

When will my credit card be charged?

Will my personal information be secure?

Still have a question?

Company

Products

Legal

How can we help?
Choose a category to quickly find the help you need.