If you need to change or cancel an order please <a href="/contact-us">contact us</a> as soon as possible.

Yes. You will be given the option to enter a customer reference number, simply enter your purchase order number and we will ensure it
appears on the final invoice.

Your credit card details are stored securely and immediately destroyed after use.

Yes we ship internationally, please refer to individual websites:<br />
<a href="https://www.sybasigns.com.au">www.sybasigns.com.au</a> (Australia)<br />
<a href="https://www.sybasigns.co.nz">www.sybasigns.co.nz</a> (New Zealand)<br />
<a href="https://www.sybasigns.com">www.sybasigns.com</a> (USA &amp; Rest of the World)

Your invoice will be sent out with your order. If you do not have a copy of your invoice and you have received your goods please <a href="/contact/">Contact
Us</a>.

You should receive an email confirming your order in the moments following its completion. If you do not receive a confirmation email
please <a href="/contact/">contact us</a> so we can ensure your order has been received.

We exclusively use Australia Post eParcel to send you orders.<br />
If you require Express Post <a href="/contact/">please
contact us</a> to make this request and to get a quote for this service.

New Zealand and international customer orders are goods and services tax free.

You can choose to receive an invoice or pay by credit card at checkout. If you select the invoice option it will be sent with your order.
The payment terms are 30 days from the date of invoice.

Shipping and handling for Sydney metro orders is $16.50&nbsp;($18.15 inc GST).<br />
Shipping and handling for WA, NT, SA &amp; FNQ orders is $27.50&nbsp;($30.25 inc GST).<br />
Shipping and handling for Rest of Australia orders is $20.90 ($22.99 inc GST).<br />
Spine Label only orders: $11.00&nbsp;($12.10 inc GST).<br />
If you require an express service please <a href="/contact/">contact us</a> for options and pricing.

Please refer to our online <a href="/shipping/">shipping information</a> for international shipping rates.

Please refer to our online <a href="/shipping/">shipping information</a> for New Zealand shipping rates.

If you believe a discount should have been applied to your order please <a href="/contact/">contact us</a> with your invoice number and
the relevant discount information.

Please refer to our <a href="/returns/">returns policy</a>.

Please <a href="/contact-us">contact us</a> within 30 days of receipt of your order if you have damaged or missing items in your order.
We encourage all customers to fully inspect their orders on receipt to ensure any discrepancies are sorted out as soon as possible.

Your credit card will be charged at the time of ordering.

Any personal information you provide is stored securely and accessed only for the express purpose of fulfilling services you have requested.
Your personal information will at no point be passed onto a third party, unless required to fulfil your order as per your request. For more
information please view our <a href="/privacy-policy/">privacy policy.</a>