[ { "post_id": "51", "post_category_id": "7", "post_title": "Can I give Syba Signs feedback on products and services", "post_content_short": "We appreciate feedback on our products and services. We assure you that we will treat every request with the utmost respect and care.\nPlease contact us and one of our friendly team members will be happy to assist you.", "post_icon": "", "post_content_type": "none", "post_content_url": null, "post_date": "2019-10-04 01:49:00" }, { "post_id": "50", "post_category_id": "7", "post_title": "What currency do you transact in?", "post_content_short": "When shopping on our Australian website (www.sybasigns.com.au), all prices are listed in Australian Dollars (AUD) and include GST. Credit card payments are processed in AUD.\n\nWhen shopping on our New Zealand website (www.sybasigns.co.nz), all prices are listed in New Zealand Dollars (NZD) and are GST-free. Credit card payments are processed in NZD.\n\nWhen shopping on our USA & International website (www.sybasigns.com), all prices are listed in US Dollars (USD) and are tax-free. Credit card payments are processed in USD.", "post_icon": "", "post_content_type": "none", "post_content_url": null, "post_date": "2019-10-04 01:47:51" }, { "post_id": "36", "post_category_id": "9", "post_title": "When will my credit card be charged?", "post_content_short": "Your credit card will be charged at the time of ordering.", "post_icon": null, "post_content_type": "none", "post_content_url": null, "post_date": "2019-10-04 01:25:56" }, { "post_id": "35", "post_category_id": "9", "post_title": "What if my order is damaged or has items missing?", "post_content_short": "Please contact us within 30 days of receipt of your order if you have damaged or missing items in your order. We encourage all customers to fully inspect their orders on receipt to ensure any discrepancies are sorted out as soon as possible.\n", "post_icon": "", "post_content_type": "none", "post_content_url": null, "post_date": "2019-10-04 01:25:13" }, { "post_id": "33", "post_category_id": "9", "post_title": "What are your shipping rates for Australia?", "post_content_short": "We offer two shipping options depending on your order: Spine Label Only (for orders containing spine labels only) and Parcel Shipping.\n\nSpine Label Only: $12.00 ($13.20 incl. GST)\n\nParcel Shipping:\nSydney metro: $16.50 ($18.15 incl. GST)\nWA, NT, SA & FNQ: $27.50 ($30.25 incl. GST)\nRest of Australia: $20.90 ($22.99 incl. GST)\n\nIf you require express shipping, please contact us for available options and pricing.", "post_icon": "", "post_content_type": "none", "post_content_url": null, "post_date": "2019-10-04 00:54:10" }, { "post_id": "32", "post_category_id": "9", "post_title": "What are my payment options?", "post_content_short": "You can choose to receive an invoice or pay by credit card at checkout. If you select the invoice option it will be sent with your order. The payment terms are 30 days from the date of invoice.\n", "post_icon": "", "post_content_type": "none", "post_content_url": null, "post_date": "2019-10-04 00:53:34" }, { "post_id": "30", "post_category_id": "9", "post_title": "How will my order be shipped?", "post_content_short": "We exclusively use Australia Post eParcel to send you orders. If you require Express Post please contact us to make this request, and we will provide a quote for this service.", "post_icon": "", "post_content_type": "none", "post_content_url": null, "post_date": "2019-10-04 00:51:48" }, { "post_id": "29", "post_category_id": "9", "post_title": "How do I know that my online order has been received?", "post_content_short": "You should receive an email confirming your order in the moments following its completion. If you do not receive a confirmation email, please email us so we can ensure your order has been received.", "post_icon": "", "post_content_type": "none", "post_content_url": null, "post_date": "2019-10-04 00:50:47" }, { "post_id": "28", "post_category_id": "9", "post_title": "How do I get a copy of my invoice?", "post_content_short": "Your invoice will be emailed and also sent out with your order. If you do not have a copy of your invoice, and you have received your goods please contact us.", "post_icon": "", "post_content_type": "none", "post_content_url": null, "post_date": "2019-10-04 00:49:42" }, { "post_id": "27", "post_category_id": "9", "post_title": "Do you ship internationally?", "post_content_short": "Yes we ship internationally, please refer to individual websites:\nhttps:\/\/www.sybasigns.com.au (Australia)\nhttps:\/\/www.sybasigns.co.nz (New Zealand)\nhttps:\/\/www.sybasigns.com (USA & International)", "post_icon": "", "post_content_type": "none", "post_content_url": null, "post_date": "2019-10-04 00:48:33" }, { "post_id": "26", "post_category_id": "9", "post_title": "Do you keep my credit card details?", "post_content_short": "Your credit card details are stored securely and immediately destroyed after use.", "post_icon": "", "post_content_type": "none", "post_content_url": null, "post_date": "2019-10-04 00:47:50" }, { "post_id": "24", "post_category_id": "9", "post_title": "Can I enter a purchase order reference when shopping online?", "post_content_short": "Yes. You will be given the option to enter a customer reference number, simply enter your purchase order number, and we will ensure it appears on the final invoice.", "post_icon": "", "post_content_type": "none", "post_content_url": null, "post_date": "2019-10-04 00:45:18" }, { "post_id": "22", "post_category_id": "8", "post_title": "What size is A4, A3, A2 and A1 paper?", "post_content_short": "A1 is 594mm x 841mm\nA2 is 420mm × 594mm\nA3 is 297mm × 420mm\nA4 is 210mm × 297mm", "post_icon": "", "post_content_type": "none", "post_content_url": null, "post_date": "2019-10-04 00:43:12" }, { "post_id": "19", "post_category_id": "8", "post_title": "What is reverse cut vinyl?", "post_content_short": "Reverse cut means the vinyl is cut in reverse to adhere on the inside of a window to be viewed from the outside. This protects the product from being exposed to the outside environment.", "post_icon": "", "post_content_type": "none", "post_content_url": null, "post_date": "2019-10-04 00:41:08" }, { "post_id": "18", "post_category_id": "8", "post_title": "What is non-fiction colour-coded shelf labelling?", "post_content_short": "The colour-coding shelf labelling system applies to non-fiction shelf labels, shelf dividers and spine labels. Each of the 10 categories in the Dewey decimal system has a different colour. We have posters, bookmarks and mobiles which direct clients to the specific colour and\ncategory.\nThe 10 colours are Teal - 000, Fuchsia - 100, Red - 200, Brown - 300, Mid-Blue - 400, Bright Green - 500, Orange - 600, Purple - 700, Blue - 800, Olive - 900.", "post_icon": "", "post_content_type": "none", "post_content_url": null, "post_date": "2019-10-04 00:40:25" }, { "post_id": "17", "post_category_id": "8", "post_title": "What is fiction colour coded shelf labelling?", "post_content_short": "Our fiction colour-coded shelf labelling system uses 8 colours which rotate through the alphabet. This is consistent for the shelf labels, shelf dividers and spine labels.\nThe colours consist of Teal (A, I, Q), Fuchsia (B, J, R), Red (C, K, S), Brown (D, L, T), Mid-Blue (E, M, U), Green (F, N ,V), Orange (G, O,\nW), Purple (H, P, X, Y, Z)", "post_icon": "", "post_content_type": "none", "post_content_url": null, "post_date": "2019-10-04 00:39:49" }, { "post_id": "15", "post_category_id": "8", "post_title": "What if I cannot find what I am looking for?", "post_content_short": "If you can’t find the product you’re looking for, please contact us. We specialise in customised solutions and are happy to accommodate your\nneeds.", "post_icon": "", "post_content_type": "none", "post_content_url": null, "post_date": "2019-10-04 00:38:16" }, { "post_id": "16", "post_category_id": "8", "post_title": "What if I want to return a product?", "post_content_short": "Please refer to our return's policy to see if you are eligible, otherwise contact us.", "post_icon": "", "post_content_type": "none", "post_content_url": null, "post_date": "2019-10-04 00:38:00" }, { "post_id": "14", "post_category_id": "8", "post_title": "How many shelf label holders do I need?", "post_content_short": "Count the number of shelves in your library. The total number of shelves equates to the number of holders you will need. Each holder is 890mm long. Please contact us if you need assistance and we would be more than happy to help.\n", "post_icon": "", "post_content_type": "none", "post_content_url": null, "post_date": "2019-10-04 00:37:42" }, { "post_id": "13", "post_category_id": "8", "post_title": "How long will it take my products to arrive?", "post_content_short": "You can expect to receive your products between 1-3 weeks from the time of ordering. Please note that dispatch time is based on the availability of stock. If you need your products for a particular date please contact us at the time of ordering so we can ensure you receive them in time. If you have not received your products four weeks after placing your order please contact us.", "post_icon": "", "post_content_type": "none", "post_content_url": null, "post_date": "2019-10-04 00:35:46" }, { "post_id": "12", "post_category_id": "8", "post_title": "How do I know my colours will match yours?", "post_content_short": "We recommend sending us a colour sample if you would like to ensure your signs match the existing colours in your school or library. The colours on screen or in the catalogue may not be an exact representation of the colour of a sign once produced.\n", "post_icon": "", "post_content_type": "none", "post_content_url": null, "post_date": "2019-10-04 00:35:01" }, { "post_id": "10", "post_category_id": "8", "post_title": "How do I find out more about the products and services you offer?", "post_content_short": "There are many ways you can find out more about the products and services we offer. You can email us to request a Syba Signs Catalogue, subscribe to our email or contact us and one of our experienced team members will be able to assist you by phone or email.", "post_icon": "", "post_content_type": "none", "post_content_url": null, "post_date": "2019-10-04 00:33:54" }, { "post_id": "9", "post_category_id": "8", "post_title": "Do I need to laminate my banner?", "post_content_short": "No, Syba Signs banners are made from a synthetic tear-resistant media and therefore do not need to be laminated.", "post_icon": "", "post_content_type": "none", "post_content_url": null, "post_date": "2019-10-04 00:33:12" }, { "post_id": "8", "post_category_id": "7", "post_title": "Will my personal information be secure?", "post_content_short": "Any personal information you provide is stored securely and accessed only for the express purpose of fulfilling services you have requested.\nYour personal information will at no point be passed onto a third party, unless required to fulfil your order as per your request. For more information please view our privacy policy.", "post_icon": "", "post_content_type": "none", "post_content_url": null, "post_date": "2019-10-04 00:32:00" }, { "post_id": "7", "post_category_id": "7", "post_title": "What is your ABN?", "post_content_short": "50 092 960 024", "post_icon": null, "post_content_type": "none", "post_content_url": null, "post_date": "2019-10-04 00:31:00" } ]